Refund policy

Return & Refund Policy

At SoftStep (“we”, “our”, “us”), we are committed to customer satisfaction while protecting our business operations.

1. Return Eligibility

Customers may request a return within 14 days of confirmed delivery.

To be eligible for a return:

• The item must be unused, unworn, and in original condition.
• The item must be returned in original packaging.
• Proof of purchase is required.
• Items must not show signs of use, damage, or alteration.

We reserve the right to refuse any return that does not meet these conditions.

2. Non‑Returnable Items

The following items are non-refundable:

• Final sale or clearance items.
• Gift cards.
• Personalized or custom-made items.
• Digital/downloadable products (if applicable).
• Items returned without prior authorization.

3. Return Authorization

Before returning any item, customers must contact:
support@realsoftstep.store

Returns sent without prior approval may be refused.

4. Refund Processing

Once the returned item is received and inspected:

• If approved, refunds will be issued to the original payment method.
• Processing time: 5–10 business days.
• Original shipping costs are non-refundable unless the return is due to our error.

We are not responsible for delays caused by banks or payment providers.