Shipping policy

Orders are processed within 3–8 business days (excluding weekends and holidays).

Delivery times vary depending on destination and carrier.

Important:

• SoftStep is not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or force majeure events.
• Customers are responsible for providing accurate shipping information.
• We are not liable for lost packages due to incorrect addresses provided by the customer.

If a package is marked as delivered by the carrier, we are not responsible for lost or stolen items.

For assistance, contact:
support@realsoftstep.store